Support
Get help
Write to hallo@kflow.one. To help us find the cause quickly, please include:
- your Odoo version (17, 18 or 19) and how it is hosted (self-hosted, Odoo.sh or Odoo Online),
- your device and its operating system version (for example MacBook Air with macOS 26, or iPhone with iOS 26),
- what you did, what you expected and what happened instead. A screenshot helps.
Please do not send passwords.
Requirements
- Odoo 17, 18 or 19: self-hosted or Odoo.sh. Odoo Online works on the Custom plan.
- macOS 26 or later for the Mac app. iOS 26 or later for the iPhone and iPad apps.
- The free Klarflow module installed in your Odoo.
For IT administrators
The Mac and the iPhone and iPad apps read settings that your MDM pushes. Users open the app and sign in with nothing to type or get wrong. Without a managed configuration, nothing is restricted.
What you can preset
- the Odoo server and database, and whether users may change them,
- how users sign in: Odoo login and password, company login (single sign-on, two-factor, passkeys) or both,
- which features are hidden,
- on iPhone and iPad: the home screen and tabs users start with, and the monthly sales target,
- whether Face ID, Touch ID or the device passcode is required before the app shows data.
Supported MDM systems
Jamf, Intune, Kandji and Mosyle, and other systems that can deliver an Apple app configuration (iPhone and iPad) or a custom configuration profile (Mac).
- iPhone and iPad: Managed App Configuration (AppConfig) for the app, assigned as a managed app.
- Mac: a configuration profile with a custom settings payload for the preference domain one.oit.companion.mac. Only values the profile forces count.
Configuration keys
| Key | Type | Meaning |
|---|---|---|
| serverURL | string | Server prefilled at sign-in, for example https://erp.example.com. |
| database | string | Database prefilled at sign-in, for servers with several databases. |
| signInMode | string | password (login and password only), company (company login only, needs the free Klarflow module) or both. Default: both. |
| lockServer | boolean | With serverURL: users cannot change server and database, and can add accounts only on that server. Default: false. |
| disabledFeatures | array of strings | Features to hide, for example timer, activities, chat, approvals, expenses, helpdesk, calendar or documents. Unknown names are ignored. |
| relayURL | string | HTTPS base URL of the push relay. Default: the relay your Odoo module uses. |
| homeRole | string | iPhone and iPad: the home and tabs users start with: field, overview or desk. |
| lockHomeRole | boolean | iPhone and iPad: with homeRole, users cannot change it. Default: false. |
| requireDeviceAuth | boolean | Face ID, Touch ID or passcode (Mac: Touch ID or login password) before the app shows data. Default: false. |
| salesTargetMonthly | number | iPhone and iPad: the monthly sales target, shown in the Overview. Users cannot change it. |
If your MDM offers only string values, booleans can be sent as "true" or "1", and disabledFeatures as a comma-separated string. The apps apply changes while they run.
Rollout support for teams
Rollout support, managed configuration and single sign-on for teams are available on request. Write to hallo@kflow.one and tell us your Odoo version, your MDM system and the number of devices.
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